USB 2.0/3.0 unrecognized in Windows 8/10. Microsoft has failed to find a solution. If you have a solution for this issue, please share it with everyone. Hitachi Touro Desk Pro (3TB. Internet connection (for Touro feature updates) Mac: Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only Internet connection (for Touro™ feature updates and several key features of Touro) Touro Pro Products.
I use a 1TB Touro Mobile 3.0 external hard drive with my HP 250 laptop. Both are around 3 years old and have worked perfectly together to date. The laptop is now running Win 8.1 fully updated.
Today the Touro is being incompletely recognised. It appears in device manager and in Devices. But fails to appear in File Explorer. When you look at the Touro Mobile 3.0 Properties it offers three hardware function options - Touro, HGST USB Device and USB Mass Storage Device.
Touro/Properties/Events lists in ascending order, Device Installed, Driver Service Added, Device Not Migrated, Device Install Requested. That looks incomplete to me....
HGST USB Device/Properties/Volumes shows blank but populates OK. Opening a second time again shows blank.
HGST USB Device and USB mass storage device both show started, configured, migrated in Events, which looks right.
Any suggestions as to how to proceed from their?
Today the Touro is being incompletely recognised. It appears in device manager and in Devices. But fails to appear in File Explorer. When you look at the Touro Mobile 3.0 Properties it offers three hardware function options - Touro, HGST USB Device and USB Mass Storage Device.
Touro/Properties/Events lists in ascending order, Device Installed, Driver Service Added, Device Not Migrated, Device Install Requested. That looks incomplete to me....
HGST USB Device/Properties/Volumes shows blank but populates OK. Opening a second time again shows blank.
HGST USB Device and USB mass storage device both show started, configured, migrated in Events, which looks right.
Any suggestions as to how to proceed from their?
Hitachi Touro Windows 10 Drivers
Works just fine, for the short time I've owned it. Only hope it keeps doing so. I've owned external hard drives manufactured by Toshiba, Seagate, Western Digital, Maxtor, and Iomega. I guess I've been lucky -- all performed to my expectations. The only one that showed signs of failure was the Toshiba, and that was after using it for 3 or 4 years. The Maxtor never failed, but it was an early USB 1.1. model requiring proprietary software -- and was rendered obsolete by the universal standards eventually adopted for such devices. The current external drive longest in service is my Seagate 500gb FreeAgent (about 4 years).My only quibble (so far) with the Touro is the length of the cable which came with it. It is very very short.
I will update this review in a year -- or sooner should the Touro fail. I wish others would do this if the products they review prove to have a shorter than useful life...or which endure longer than one might expect.
UPDATE 11/1/2014: The Seagate 500gb FreeAgent referred to above finally died recently. All attempts to resuscitate the drive or to recover the contents proved fruitless. Anticipating this as a possibility, I had a second external drive installed to which data and programs were backed up.
UPDATE 8/10/2016: The HGST Touro, still backing up (and restoring)..!